toolkit

Module CPS2A

Performance Measurement & Management

Performance Measurement & Management

Performance measurement and management will always be a contentious and difficult area.  This Module reveals the strengths and weaknesses in existing performance measurement and management systems and offers a very simple, value based approach.

Price £6.50

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Managing the performance of people is always a priority

Managing the performance of people will always be one of the toughest jobs for any manager and this is why it is often avoided, side-stepped or watered down by those managers who struggle to address difficult issues, face-to-face, with their teams. We now live in a world of sophisticated organisational systems based around models such as the balanced scorecard or the European quality model (both covered on this Module) but performance always, ultimately comes down to a relationship between the employee, their manager and the company so this Module concentrates on getting these relationships right.

All management models have their strengths but how people performance is measured is often one of their biggest weaknesses. So rather than impose a sophisticated model on managers this Module offers a very simple solution - ensure everyone is focused on the same goal - value.  To explain this we use a very simple business scenario called Double Glazing R Us to explore how value encourages people to work together, using their own talents and strengths, rather than against each other.

Make sure you are measuring the things that matter

Many performance measurement and management systems suffer from poor measures that can often conflict with each other.  So, for example, sales managers want sales volume, marketing want market share and finance want margins and profit.  These are not automatically mutually exclusive but maximum cooperation is required to ensure the best combination of results is achieved. That is why this Module distinguishes between 'good' measures (value) and 'bad' measures (activity) to ensure only the measures that matter are managed. It then moves on to consider all the main elements required for an effective performance management system - one that should guarantee that performance improves

Module Objectives

Completing this Module will improve your professionalism by enabling you to:

  • Understand the thinking behind the balanced scorecard and the need for the 'people' box
  • Realising why the EFQM scorecard model places such importance on people measures
  • Re-think performance management in terms of value only being created from cooperation
  • Distinguish clearly between activity, performance and added value measures
  • Categorise the measures used in your own organisation on the basis of these 3 categories
  • Build a performance management system around some key elements
  • Design a simple performance management system around the principle of value created

 

 

This module overlaps with

People Information & Measurement

People Information & Measurement

Organisations often have too much data and not enough information; this Module shows how to produce crucial people information

Business Partnering (Consulting)

 Business Partnering (Consulting)

A consummate Business Partner role requires the highest standard of consulting skills

The CPS Professional Toolkit

The CPS Professional Toolkit

Every Module in the Series requires competence in using the Professional Toolkit

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