toolkit

Module CPS4

Business Partnering (Consulting)

 Business Partnering (Consulting)

This Module shows how the role of a Business Partner is very different to that of an HR/learning manager or adviser and requires excellent consulting skills based on an analytical framework of organisational effectiveness and a disciplined approach to problem solving using highly skilled, critical questioning techniques.

Price £6.50

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All organisations need consummate, professional business partners (consultants)

High value people management is actually a complete discipline in itself and does not lend itself to checklists or mechanistic procedures.  We are dealing with human beings here who do not always behave how we might predict or expect and there are no one-size-fits-all solutions.  This is why organisations need consummate, professional, people managers who have developed the highest level of consulting skills and can work as partners to the business because they understand it as well as any operational manager.

Such consultants work to a very clear framework that connects the strategic objectives of the organisation directly with the way people are managed, motivated, recognised and rewarded. They target the systems, structure, processes and culture of the organisation and assess how they can be re-designed to create further value

The best consultants are organisational 'neuro-surgeons'

In effect, professional people management consultants act like organisational neuro-surgeons because they are drilling into the way the organisation thinks, what values and principles it tries to uphold and how the motives and actions of its leaders drive and reinforce the way everyone behaves.  They look for connections between what the organisation aspires to and what it actually delivers and they carry out detailed diagnoses before they offer any solutions to the organisational 'people' problems that they unearth.

Their whole approach is modelled on that of the best doctors and medical consultants who always gather as much evidence as possible before attempting diagnosis.  They are always focused on producing human system solutions for individuals who are committed to improvement.  Sometimes a single solution will do but often a complete course of treatment is required that involves everyone in the system being involved and accepting the need for change.

One thing consummate, professional consultants never do reach for a bottle of Magic Pills for 'problems' that have neither been defined or measured.

Module Objectives

Completing this Module will improve your professionalism by enabling you to:

  • Follow a model based on general medical practice and a problem solving discipline
  • Avoid offering pre-prepared solutions
  • Undertake a thorough diagnosis before offering any prescriptions or solutions
  • Define your role clearly
  • Ask a full range of critical questions to link HR/learning solutions to strategic objectives
  • Follow a sequence of clearly defined steps from analysis, through diagnosis to prescription and evaluation

 

 

This module overlaps with

Human Capital Reporting

Human Capital Reporting

Human Capital Reporting provides important indicators of how much value an organisation is creating from its human capital

People Information & Measurement

People Information & Measurement

Organisations often have too much data and not enough information; this Module shows how to produce crucial people information

Performance Measurement & Management

Performance Measurement & Management

The Performance Measurement & Management Module ensures all other Modules are translated into organisational impact

The CPS Professional Toolkit

The CPS Professional Toolkit

Every Module in the Series requires competence in using the Professional Toolkit

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